Selling SIM Card Plans

Select the destination country using the box on the upper left corner of the screen. Only countries that have physical SIM or eSIM packages available for sale will be displayed.

When you have confirmed that the device is network-unlocked, confirm the "Is the device unlocked?" prompt to display SIM Card and eSIM selections.

Begin by selecting SIM Card after confirming the destination country and unlock status of the customer device.

Search for plan

To identify and sell a SIM Card plan, you will need to identify the serial code of the plan, known as an ICCID or SSN number.

This can either be found on your SIM card itself or on the packaging of the plan.

Once you have entered the serial code into the SIM SSN Number field, the associated plan will be displayed on the screen. Select the plan to continue to the Cart. If the displayed plan does not match the package details, go back and double check that the ICCID you have entered matches the packaging details.

Once selection is confirmed, click the Check Out button to confirm payment.

eKYC

If your country requires customer verification (also known as eKYC) to continue to payment, please follow the instructions provided to you to complete this step.

You may require the customer to produce an identity document or verify their personal details.

Confirm the payment

Payment Reference: If your payment method is handled externally, you may enter a payment reference to log this tranaction. This field may be mandatory for your POS device.

Plan Activation

A "Plan Activation Processing" message will appear once payment has been confirmed. Before completing the transaction, allow for this prompt to complete, as successful activation is required to allow the customer to use the plan.

Warning

If the plan fails to activate, please refer to Activation Unsucessful.

Order Confirmation

If activation is successful, you will receive a confirmation of this SIM now being active with the selected plan.

It's recommended that you confirm with the customer that this SIM is functioning correctly.

Details of the customer SIM are displayed both on this screen and on the customer receipt.

Email Receipt: Enter the customer email here if they would like a digital copy of their receipt.

Note

This email is used for proof of receipt purposes only and is not intended for marketing communications.

Print Receipt: This will print a physical copy of the customer transaction receipt.

Finish Transaction: This ends the transaction and returns to eSIM Shop. Please ensure you have completed the transaction before continuing.