Setting eSIM Plans
Note
Not all devices support eSIM. You should check with your customer if their device is eSIM-capable. If they aren't sure, you can confirm this below.
Select the destination country using the box on the upper left
corner of the screen. Only countries that have physical SIM or eSIM packages available for sale will be displayed.
When you have confirmed that the device is network-unlocked, confirm the "Is the device unlocked?" prompt to display SIM Card and eSIM selections.
Begin by selecting eSIM after confirming the destination country and unlock status of the customer device.
Note
If you cannot find an eSIM plan as expectred, there may be no stock available. You can confirm stock levels in the Management Console, which your Manager will have access to.
Confirm eSIM compatibility
Before selling an eSIM plan to a customer, you need to confirm whether device is eSIM-enabled.
To check if a device is eSIM-enabled:
iOS:
Most, but not all iPhones are eSIM-enabled.
Go to Settings > General > About. If 'Digital SIM' or 'eSIM' is present, the device is eSIM-enabled.
Samsung:
Go to Settings > Connections > SIM card manager. If 'Add mobile plan' is present, the device is eSIM-enabled.
Huawei:
Go to Settings > About phone > Show EID. If the EID number is present, the device is eSIM-enabled.
Other Android Devices:
Dial *#06#. If an EID number is present, the device is eSIM-enabled.
Alternatively, go to Settings, then Network & Internet. If a + symbol is present beside Mobile Network, your device is eSIM-enabled.
Search for plan
When the customer device eSIM status is confirmed, select Search to search for available plans.
The filter can be used to search for specific plan features such as validity, price, call minutes & data.
When the plan has been identified, Select the plan to continue.
eKYC
If your country requires customer verification (also known as eKYC) to continue to payment, please follow the instructions provided to you to complete this step.
You may require the customer to produce an identity document or verify their personal details.
Confirm the payment
Payment Reference: If your payment method is handled externally, you may enter a payment reference to log this tranaction. This field may be mandatory for your POS device.
Plan Activation
A "Plan Activation Processing" message will appear once payment has been confirmed. Before completing the transaction, allow for this prompt to complete, as successful activation is required to allow the customer to use the plan.
Warning
If the plan fails to activate, please refer to Activation Unsucessful.
Order Confirmation
If activation is successful, you will receive a confirmation of this eSIM now being active with the selected plan.
The customer can use their device to scan the QR Code onscreen and on their receipt to add the eSIM plan to their device. Note, that they may be required to scan the QR code via their device's eSIM settings on their device.
Alternatively, they can manually add this plan using the activation codes provided on the customer receipt. The customer should be assisted with this process.
It's recommended that you confirm with the customer that this eSIM is functioning correctly.
Details of the customer eSIM plan and activation details are displayed both on this screen and on the customer receipt.
Email Receipt: Enter the customer email here if they would like a digital copy of their receipt.
Note
This email is used for proof of receipt purposes only and is not intended for marketing communications.
Print Receipt & Instructions: This will print a physical copy of the customer transaction receipt with download instructions.
Finish Transaction: This ends the transaction and returns to eSIM Shop. Please ensure you have completed the transaction before continuing.